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Sky Help Sky Error Messages No satellite signal being received

No satellite signal being received

No satellite signal being received - Sky UK

If you see this on-screen message on your TV on all or some channels, try the following procedures to resolve the problem.

Possible Causes

  • A signal isn't getting from your dish to your receiver.
  • This may be a cabling problem.Your dish isn't picking up a signal.
  • Your receiver is getting a signal but it isn't processing the signal correctly.
  • A heavy storm has temporarily interfered with the signal.

Solutions

  • Reset your receiver by turning it off and unplugging it. Wait 30 seconds, then plug it back in and turn it on.
  • If you can easily see your satellite dish, check to make sure that there's nothing blocking the line of sight from the dish to the sky.
  • Check all the connections on the back of your receiver, starting with the satellite connection, and make sure they're secure.

If you get this message on some channels but not on others, the reasons may be:

  • Faulty Digibox (tuner – often repairable)
  • Faulty LNB
  • (If a Grundig Digibox) a failing system (this can be repaired)
  • If the message occurs on BBC, ITV, Hallmark, E4 or Disney channels, then your dish is not large enough for the area you live in (these channels have a weaker signal in much of Europe and require a larger dish than most other Sky channels.

Note – it is often the case that identifying and fixing the underlying problem does not cause the message to go away – you may need to re-set the system by disconnecting and re-connecting from mains power.

If the viewing difficulties continue during normal weather, then please follow the procedures below.

Weather Check

A disaligned dish caused by extreme weather, such as electrical storms, heavy rain and snow fall or gales can affect the digital satellite signal being received by your Sky box and the quality of your picture. This should return to normal once the extreme weather conditions cleared unless there is snow on you satellite dish.

If the viewing difficulties continue during normal weather then please follow the procedures below.

Reset the LNB (Low Noise Block)

  1. Press Services on your Sky remote control.
  2. Highlight System Setup using the up/down arrows and press Select.
  3. Press 0, then 1, then select.
  4. Press select again to access the LNB setup screen.
  5. Use up/down arrows to highlight LNB Power Supply.
  6. Use left/right arrows to change the setting to off.
  7. Use up/down arrows to highlight 22KHz command.
  8. Use left/right arrows to change to off.
  9. Use up/down arrows to highlight Save New Settings and press Select.
  10. Wait 10 seconds.
  11. Press select to access the LNB setup screen.
  12. Press the red button to reset the default settings.
  13. Using the up/down arrows, highlight Save New Settings and press Select.
  14. Press select to confirm that the settings have been reset.

The correct settings are:

  • 9.75 for low frequency.
  • 10.60 for high frequency.
  • The LNB power supply should always be on.
  • The 22KHz Command should always be on.

15. Press sky to return to normal viewing. It may take 60 seconds for the picture to appear. If this issue is affecting the playback of recorded material, you will need to make a new recording to check whether this procedure has resolved the issue.

Disconnect dish cables from receiver

1. First you need to check if you have Sky Anytime on TV:

  • Press tv guide on your Sky remote control.
  • If Anytime on TV has been installed it can be accessed by pressing the red button.
  • If your Sky box is compatible with Sky Anytime on TV the dish input feeds need to be disconnected.

Before disconnecting the dish cables, please be aware:
· This process will stop all recordings in progress.
· Make sure your hands are dry.
· Do not attempt during a thunderstorm.
· Switch off any equipment connected to your Sky box.
· Take care not to damage the centre core of the cable. If this becomes bent, it must be straightened carefully before re-insertion.
· Both dish input feeds should be removed before the first is re-connected.
· It makes no difference which feed is connected to which terminal.
· Connections only need to be finger tight.

2. Switch your Sky box to standby and disconnect both dish cables from the sockets at the back. Wait 30 seconds before reconnecting.

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